The Intelligence
Layer for
Hospitality.
Connect calls, WhatsApp conversations, bookings, guest history and operational insights in one platform built for hospitality teams.
GenHaip — Guest Journey
Live pipeline view
WhatsApp Inquiry
Lead arrives via Meta Cloud API
Call Received
Auto-transcribed · AI scored
Guest Profile Created
Unified history · All channels
Booking Confirmed
Revenue tracked · Inquiry closed
Revenue Tracked
Attribution · Lifetime value
Every guest interaction, tracked in one timeline
The problem
Hospitality operations are
fragmented.
Without GenHaip
Guest inquiries arrive on personal phones
Phone Calls
Recordings buried in IVR dashboard
PMS Software
Booking details siloed per property
Spreadsheets
Guest history manually maintained
Follow-ups forgotten or delayed
Teams never see the complete guest journey
With GenHaip
WhatsApp inquiry arrives
Call received · Auto-transcribed
Guest profile matched · History loaded
AI suggests personalised reply
Booking confirmed · Revenue tracked
GenHaip connects every interaction into one timeline
Platform capabilities
Built for how hospitality
teams actually work.
Guest Intelligence
Know every guest before answering the phone. Full history of calls, messages, stays and preferences — instantly accessible.
- Complete call + message history for every guest
- Preferences auto-captured from every interaction
- Lifetime value and booking timeline across properties
Last stay: Sunset Villa · Dec 2024
Total visits: 3 · LTV: ₹2.4L
Preferred: Early check-in · Private chef
WhatsApp · 3 unread from Priya
Instagram · New inquiry: anniversary
Call · 4m 32s · AI: Booking intent
Communication Hub
Manage WhatsApp, Instagram DMs and calls from one workspace. Full conversation history. Team handoffs. AI suggestions.
- WhatsApp, Instagram DMs and calls in one workspace
- AI-suggested replies based on guest history
- Real-time team collaboration and handoffs
Booking Intelligence
Track every inquiry through the pipeline. Know which conversations become bookings and why leads are lost.
- Track every inquiry through the full pipeline
- Know conversion rates and lost reasons automatically
- Real-time ₹ pipeline value across all properties
12 open inquiries · ₹8.4L pipeline
Conversion: 34% this month
Avg response: 8 minutes
Revenue this month: ₹28.4L
Top channel: WhatsApp (52%)
Upsells identified: ₹3.2L
Revenue Intelligence
Measure booking performance by property, channel and agent. Surface missed upsell opportunities automatically.
- Measure booking performance by property and channel
- Surface missed upsell opportunities automatically
- Attribution across WhatsApp, calls and OTA
Hospitality Automations
Automate follow-ups, booking confirmations and pre-arrival checklists. AI drafts replies for agent approval.
- AI drafts WhatsApp replies for agent approval
- Automated follow-up sequences for open inquiries
- Pre-arrival checklists triggered automatically
Auto follow-up sent: 18 guests
AI drafts approved: 94%
Pre-arrival checklist triggered
Avg QA score: 87/100
Fastest response: 2 minutes
Team leaderboard updated
Operational Insights
Monitor agent performance, QA scores and team response times. Every call and conversation is scored automatically.
- Agent QA scoring — no manual call listening required
- Response time analytics per team and channel
- Team leaderboard and performance trends
Connected guest journey
Follow every guest from
first message to fifth stay.
Click any stage to see the screen and data GenHaip captures automatically.
Lead captured
Sunset Villa · Dec 20–26 · Family of 6
Is the Sunset Villa available for Dec 20–26? We are a family of 6.
Hi Priya! Yes, it's available and fits 8 guests comfortably. Let me send you pricing.
Lead source identified · Guest profile auto-created
Guest Intelligence
Everything about
every guest.
One profile that unifies calls, WhatsApp conversations, bookings, stay preferences and lifetime value — automatically built from every interaction across your properties.
- Complete communication history — every call and message
- Booking and stay timeline across all properties
- Preferences auto-captured: room type, check-in time, dietary
- Lifetime revenue, visit count and acquisition channel
- DPDP-compliant consent tracking built in
Priya Sharma
+91 98765 ···10 · priya@example.com
0
Calls
0
Messages
0
Bookings
₹2.4L
Revenue
Preferences · Auto-captured
Recent timeline
Inbound call · 8m 12s · AI Score: 91
Today 11:24 AM
WhatsApp · Booking inquiry · Sunset Villa
Today 09:14 AM
Booking confirmed · Dec 20–26 · ₹84,000
Yesterday
5-star review submitted on Google
Jan 2025
One inbox for every
guest touchpoint.
Your team switches between 4 apps to manage guest communications. GenHaip combines WhatsApp, Instagram DMs and phone calls in one clean workspace — with full conversation history for every guest.
- WhatsApp Business via official Meta Cloud API
- Instagram DMs and mentions
- Phone calls with AI transcription
- AI-suggested replies based on guest history
- Real-time team collaboration and handoffs
Booking inquiry — Sunset Villa Dec 20–26
Anniversary package — do you have availability?
Call · 4m 32s · AI: Booking query detected
Can we extend by 2 nights? We love it here
Good morning! Thank you for calling. How may I assist you today?
I'd like to book the pool villa for New Year's week. What's the availability?
Every call,
automatically analyzed.
Stop manually reviewing call recordings. GenHaip transcribes, scores and extracts insights from every call — surfacing missed revenue, agent coaching moments and guest intent signals automatically.
- Auto-transcription optimised for Indian accents
- Agent QA scoring — no manual listening required
- Missed revenue opportunity detection
- Sentiment analysis per call
- Works with CallerDesk, Acefone and all major IVR providers
Integrations ecosystem
Works with the tools
your team already uses.
Connect your IVR, PMS, messaging and marketing tools. GenHaip unifies data from every system into one guest intelligence platform — no manual data entry.
WhatsApp Business
Messaging
Messaging
CallerDesk
Telephony
Acefone
Telephony
RentalWise
PMS
Hostaway
PMS
Razorpay
Payments
Google Sheets
Data
Meta Ads
Marketing
WhatsApp Business
Messaging
Messaging
CallerDesk
Telephony
Acefone
Telephony
RentalWise
PMS
Hostaway
PMS
Razorpay
Payments
Google Sheets
Data
Meta Ads
Marketing
WhatsApp Business
Messaging
Messaging
CallerDesk
Telephony
Acefone
Telephony
RentalWise
PMS
Hostaway
PMS
Razorpay
Payments
Google Sheets
Data
Meta Ads
Marketing
WhatsApp Business
Messaging
Messaging
CallerDesk
Telephony
Acefone
Telephony
RentalWise
PMS
Hostaway
PMS
Razorpay
Payments
Google Sheets
Data
Meta Ads
Marketing
Meta Ads
Marketing
Google Sheets
Data
Razorpay
Payments
Hostaway
PMS
RentalWise
PMS
Acefone
Telephony
CallerDesk
Telephony
Messaging
WhatsApp Business
Messaging
Meta Ads
Marketing
Google Sheets
Data
Razorpay
Payments
Hostaway
PMS
RentalWise
PMS
Acefone
Telephony
CallerDesk
Telephony
Messaging
WhatsApp Business
Messaging
Meta Ads
Marketing
Google Sheets
Data
Razorpay
Payments
Hostaway
PMS
RentalWise
PMS
Acefone
Telephony
CallerDesk
Telephony
Messaging
WhatsApp Business
Messaging
Meta Ads
Marketing
Google Sheets
Data
Razorpay
Payments
Hostaway
PMS
RentalWise
PMS
Acefone
Telephony
CallerDesk
Telephony
Messaging
WhatsApp Business
Messaging
Operational insights
Answers to the questions
that drive revenue.
Select any area to see the metrics and insights GenHaip surfaces automatically from your calls, conversations and bookings.
“Which calls converted to bookings?”
Total Calls
248
this month
Converted
67
27% conversion
Avg Duration
4m 18s
qualifying calls
Missed Revenue
₹1.8L
identified by AI
Priya Sharma
Sunset Villa · 8m 12s
+91 98210 44392
Pool Villa · 3m 08s
Arjun Mehta
Garden Suite · 6m 44s
+91 77001 29384
Pricing inquiry · 1m 22s
AI Insight: Top missed upsell: Private chef not offered in 43% of booking calls
Why GenHaip?
Every tool does one thing.
GenHaip connects them all.
Messaging tools manage conversations. PMS software manages bookings. Call software stores recordings. CRMs manage contacts. None of them talk to each other — so your team never has the full picture.
| Capability | Messaging App | IVR / Call Tool | PMS Software | CRM Tool | ✦ CompleteGenHaip |
|---|---|---|---|---|---|
| Guest communication | ✓ | — | — | ◐ | ✓ |
| Call transcription + QA | — | ◐ | — | — | ✓ |
| Guest history & profile | — | — | ◐ | ✓ | ✓ |
| Booking pipeline CRM | — | — | ✓ | ◐ | ✓ |
| AI-powered insights | — | — | — | — | ✓ |
| Hospitality-specific | — | ◐ | ✓ | — | ✓ |
| Omnichannel (WA + IG + calls) | ◐ | — | — | — | ✓ |
Trusted by hospitality teams
2+
Properties Onboarded
94%
AI Draft Approval Rate
8 min
Average Response Time
GenHaip replaced 4 separate tools. Our team now manages every guest interaction from one screen — calls, WhatsApp, inquiries, everything.
Priya R.
Operations Head · Ratha Travels
The AI call analysis saves us hours every week. It scores every call automatically so I don't have to listen to recordings to review my team.
Vikram S.
General Manager · Jade Resorts
Pricing
Simple plans for every
stage of growth.
From boutique villas to multi-property resort groups — GenHaip scales with your portfolio.
Starter
For boutique properties and independent villa operators getting started with guest intelligence.
- Unified inbox (WhatsApp + Instagram)
- AI call transcription & scoring
- Guest profiles & inquiry tracking
- Up to 2 properties
- Email support
Growth
For growing hospitality businesses managing multiple properties and teams.
- Everything in Starter
- AI Concierge (auto-reply drafts)
- Revenue & booking analytics
- Team performance dashboards
- Up to 10 properties
- Priority support
Enterprise
For resort groups, hotel chains and large villa operators requiring custom configuration.
- Everything in Growth
- Unlimited properties
- Custom integrations & API access
- Dedicated account manager
- SLA-backed support
- Onboarding & training
GST (18%) applicable · Annual plans available
Turn guest conversations
into revenue.
See every guest interaction, booking opportunity and operational insight in one platform built for hospitality teams.